Best practice: Multiple inputs to a process

[mdb213]

Hi everyone

Bit rusty on Make. Used a lot in the past but working on other things for a while

I have a process that can be initiated a number of ways - email, sms, voice mail and through an app. Whichever route they come through I want to make best efforts to establish the customer but once I have the different ways in combine to form the ongoing process.

With Make today, and new features I know have been added since I was more focused what would people suggest is the best way to approach this please?

Thanks
Mike

[Stoyan_Vatov]

Hey Mike,

Place the main process in a subscenario. Have each different trigger in its own scenario and have it called the subscenario to execute the main flow.

[mdb213]

Thank you for the reply Stoyan. I will go and search of course but I wasn’t aware of sub-scenarios

[sArchitect]

It’s the Make Module ‘Scenarios’ that you can use to call sub-scenarios:

If this is too complex, you can also setup your main scenario with a webhook and then make a POST request to that same webhook from different sources. Hope that helps.