Bot closes too quickly a thread, can't flag what is the solution

Off-Topic
1

Hi,

I wanted to flag a reply to my post as a solution, but the bot closed too quickly the thread.

By the way, why is it needed to close threads? The usefulness of a forum is to be able to find and fine-tune a solution to a problem that had been addressed before.

It happened to me several times that I find a thread about a problem I have and I need some more information about the solution provided, but the thread is closed. So I have to make a new thread. Not very efficient.

Please relax a bit the bot or disable the auto-thread closing :slight_smile:

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The bot auto closes threads it appears after a certain amount of time with no responses. It’s pretty easy to open a new topic and reference an existing topic to continue it so it’s possible to continue the conversation without losing the “thread” so to speak.

I think a thread without an answer for 30 days is ok to be closed.

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okay, but what is the problem with leaving threads opened?

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4

I honestly don’t know but I can make a few guesses:

  • spam from accounts that target open posts
  • measurement of efficacy of opened and closed threads (for evaluating how the community is succeeding or not)
  • keeping topics on focus
  • new topics have a better chance of being addressed whereas old topics may not get as much viewership from anyone other than people searching for a particular keyword
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Hello @Pamela1 :wave:

Thanks a lot for bringing this up!

The community conversations get auto-closed:

  1. When a solution is marked, and the original poster doesn’t return to the thread to report any issues over some time.

  2. When no solution is marked, and there’s no activity in the thread over several months.

These processes help us keep the community organized and prevent new questions from piling up on older threads. We aim to have each topic focus on one problem and its solution, making it easier for everyone to find answers.

As @alex.newpath mentioned, starting a new topic for your questions is generally more effective in catching the community’s attention than commenting on older posts. If you ever need to refer to older discussions, feel free to link them in your questions.

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