We have a scenario in place for an AI response to comments to posts on clients’ Facebook pages that performs well except one big obstacle: We do not want to reply to comments made to responses.
Example 1 -
The page posts: “Happy Birthday to employee name.”
A user responds: “Hope you have a great day!”
Our AI responds to user: “Employee Name is the best!”
Our employee also responds to the user from her personal Facebook account: “Thank you!”
We do not want to respond to the employee post. The obvious solution would be to filter out the user IDs of every employee’s personal FB account, but that’s not feasible.
Example 2 -
The page posts: “It’s a tough Monday, time for coffee.”
A user responds: “I’m on my third cup!”
Our AI responds: “We need more Nespresso, stat!”
The user responds: “I love Nespresso!”
We do not want to respond/comment a second (or more) time. We want to limit the response to any user comment to ONE. This seems like a silly point, but without the ability to filter “sub-comments,” the sequence sends each comment to the AI without context of the original
The scenario does the following:
- Watch Posts
- Lists Comments
- Gets Comment
Ideas much appreciated!!!