Hey all. Just tried to create automation and meet this error on login into Freashdesk with my API key
ENOTFOUND: Service is temporarily unavailable.
Any can help?
Hi @sergi
To solve your issue, please enter your domain name (Helpdesk Name) exactly how it appears on Freshdesk. If your Freshdesk URL is ‘https://abc.freshdesk.com’ then enter ‘abc’ here.
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I did it. It doesnt work returning the same error.
Can you generate a new API key and try again with only the business name?
Hi, I already reset API Key and tried. The same error. Do not get what you mean saying “ONLY BUSINESS NAME” I’m using web address provided by Freshdesk.
@sergi , please read the explanation and the replies above thoroughly.
→ If your Freshdesk URL is ‘https://abc.freshdesk.com’ then enter ‘abc’ here.
So do not enter the full URL, only the part which comes before freshdesk.
And make sure you have a correct API.
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Thanks connection works now.
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