:bullseye: What is your goal? After processing an email in Make.com , I need to remove a label and add another one using the same Gmail > Modify Labels module. :thinking: What is the problem & what have you tried? Adding the label works perfectly, but removing the label fails, the label stays in Gma…

Hi @Sindbad From your explanation and from the screenshot I can see your input section clearly shows that labels to add: (Array) is empty and labels to remove: (Array) is also empty. If you’re using mapping please turn the map toggle off for both fields and simply use the dropdown menus to manuall…

[image] Daraima_Bassey_N: If you’re using mapping please turn the map toggle off for both fields and simply use the dropdown menus I’ve tried both ways. First with the toggle off and then on. is the email part of a thread or is it a single message? I have two branches: one for sent emails…

I just did a quick test and it worked on my side. It both removed the current label and added the new one no issue. Can you maybe check if your credentials have the https://www.googleapis.com/auth/gmail.labels scope in it?

What I’ve Already Checked (Based on Community Suggestions): Message ID (Not Thread ID): The user who solved their issue said they were using the Message ID of a reply instead of the original. I’ve confirmed my Modify Labels module is mapping the Message ID (not Thread ID) from my Gmail module. …

Yes, you do need the labels scope, not just the modify one. And a red exclamation when reauthorizing means an issue with the connection, which can also cause this. Try adding the scope and verifying the connection.

Verifying the connection turned out to be ok - green check mark I edited the existing connection and added the scope https://www.googleapis.com/auth/gmail.labels to the Additional Scopes field. After saving, I ran the workflow again. The Outcome Label Removal Still Fails. The Modify Labels module …

Ok this is weird. Is it possible that something is readding the staffing label back? Cause when I tested it it worked: [image]

I started from scratch with two modules (gmail search and label update) and this is working (at least for single email, haven’t tested threads) . Even reauthorization is working properly - no explanation point. I need to check what’s wrong in my scenario. One thing I noticed. gmail needs a minute to…

Please try to use a separate module to just remove a label and then use another to add. I think this can help us pinpoint the genesis of the problem. Also I recommend you try adding a Gmail get an email module right before the first modify labels module. Then try to use the message ID from there. I…

Gmail "Modify Labels" – Adding Works, Removing Fails

Questions

Stoyan_Vatov June 20, 2026, 11:53am 4

Hey there,

is the email part of a thread or is it a single message? Check out this thread.

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Gmail "Modify Labels" – Adding Works, Removing Fails

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