Gmail remove Label

Questions
1

What are you trying to achieve?

Hello

i’m building an automated workflow in Make.com to manage customer support emails.
After processing each email, I want to automatically remove a specific Gmail label when the email moves to another state (e.g. after sending a reply or switching status).

Adding new labels works perfectly, but removing existing labels doesn’t seem to work.

Steps taken so far

  • I Used the Gmail > Modify Labels module in Make.com.
  • Selected the Gmail Message ID from the trigger.
  • Configured:
    Labels to add → works fine .
    Labels to remove → doesn’t work, the label stays in Gmail.
  • Verified that the Gmail Message ID and label ID are correct, since adding labels with the same IDs works without issues.
  • In the execution logs, the module runs successfully with no errors, but the label is not removed in Gmail.

thank you for your help

3

I think I’ve figured out the issue: I was trying to remove the label using the message ID of my reply instead of the original client message ID. Labels are attached to individual messages, not the whole thread, so I need to use the client’s message ID when calling the label modification.

4

Hello @Toledano :waving_hand:

It’s so great to hear that you were able to figure out the solution on your own! That’s a big step forward on your automation journey :grin:.

Thanks for coming back and sharing your findings with us. This way, other Makers experiencing similar issues may benefit from your advice!