Having trouble finding my Google Doc template

Hi everyone,

I’m creating a new scenario where a webhook is launched from Airtable, then an Airtable Record is found, then a Google doc is created from a template and stored on my Google drive. I have done this many times before.

However, I’m having a weird issue. When I go to “Create a Google Doc from a Template”, Make cannot find the template. In fact, I cannot find the folder for the template. However, just below, where it asks for the new file location, it does find the folder.

How do I fix this?

Welcome to the Make community!

For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you and I have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.

You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.


Well, I wasn’t sure that this was a technical issue. My thinking was that my inexperience was the issue, not the software.