I’m fairly new to Make and unsure how to set up my scenario correctly. While I can get all the column values needed, I’m not sure I follow the logic. What I want to achieve is the following:
> Watch Status change in Freshdesk > IF changed, get Tags column value > In Monday, search for items with similar Tag column in board > If they match, change Status in Monday to same Status as in Freshdesk.
Let’s say it checks every 15 minutes; I want to ensure that all tickets that have been changed in Freshdesk are checked and updated accordingly in Monday.