High Level module Update/Create Contact Issue with Custom Fields

Questions & Answers
1

I have multiple sub accounts from High level running the same scenarios, but for some reason only 1 sub account is encountering this issue. I’m getting an notice in the module stating:

“Function ‘customFields’ finished with error! Cannot read properties of undefined (reading ‘map’)”

I’ve reset the api key several times and that did not work. I also went through the Custom Fields to ensure nothing was missing and/or incorrect and they all look good. I can also create a contact, but unable to update the custom fields so the api is connected. This was working for the sub account previously.

Here is a screenshot of the module:

makescenario
makescenario772×944 59.9 KB

Any help would be great! (I am also aware of High Level moving to V2 api with oath and will need to update everything soon, I think I would like to create a custom app for this unless make is planning on updating the native app… does anyone have any insight?)

3

This issue generally happens when the OAuth connection steps are not followed properly as per your third-party app’s documentation.

I would recommend you to remove the existing connection for that particular sub-account and try to establish it again. It should solve the issue.

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