I have a set up that pushes a message from zendesk to slack based on a drop down list. It autopopulates data from the ticket in the slack message.
I’m stuck trying to get the “followers” zendesk field (users that should work on a ticket = team) to map as a mention in slack. It works fine for single users but not sure how to get it to work when there are multiple people in the followers list. I have used an iterator and aggregator to get each of the “followers” slack IDs but can’t figure out how to get them in as mentions.
Mentions have to be <@ User ID > format.
Thanks in advance!