How to call/invoke vapi Tool (make scenario) when customer disconnect the call right after few seconds?

I’m trying to store the call summary and transcript in a Google Sheet once an outbound call ends. I’ve set up instructions in the system prompt so that the tool is invoked to capture this information at the end of a call, and it works fine when the assistant completes the call and provides all the necessary details to the client.

However, the issue arises when I manually disconnect the call after a few seconds—the tool isn’t being invoked in that case.

Is there a way to ensure the call summary and transcript are captured even when the call is disconnected manually before completion?

1 Like

Hi @Arshed,

You can try the end-call report feature in VAPI and configure it to get results according to your needs.

This way, you can obtain the call transcript even if the call gets disconnected.

You can also categorize it using success evaluation and store it in a table for better visualization.

Best regards,

Msquare Automation
Platinum Partner of Make
@Msquare_Automation