What are you trying to achieve?
I have been using connection to an msSQL database successfully until yesterday. There have been no recent changes to our firewall or server.
11:18 AM
Requesting execution.
11:18 AM
The request was accepted. Waiting for the server.
11:18 AM
Cannot initialize the scenario because of the reason ‘Failed to connect to 192.126.93.26:1433 - socket hang up’
11:18 AM
Scenario initialization failed with an error.
11:18 AM
The scenario was finalized.
Steps taken so far
Today, I added the US1.make.com IP’s to the firewall in case that may have somehow been related. No change to the result.
Welcome to the Make community!
If it successfully connected previously, then you should contact support.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
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