I'm not able to cancel my subscription

[Leno]

I’m not able to cancel my make.com account. I’ve followed the instructions but I don’t see a dashboard> Subscription > my plan.

I’ve tried to use make.com’s On Demand feature but the process get’s stuck and I’m having to manually play the scenario. This process will not work for me.

[Henk-Operative]

Hi @Leno,

Cancellation of your Make account should not be troublesome. Make you that you have the right role to cancel the account that you are in. (If you don’t see the ‘my plan’ option, you might be a user with limited permission)

If you are stuck, we can help you. Follow these steps when asking a question, and you’ll be more likely to get a helpful answer:

Give us a detailed explanation of what you’re trying to achieve

Tell us about any steps you’ve tried so far

Include screenshots of:

• your scenario flow and setup (functions, mappings, variables, etc.)

• module configurations and outputs

• any error messages you are getting

Share the blueprint of the scenario you are asking a question about. (this does not contain the connection or personal information)

If you really have trouble, reach out to the Make Support. They are happy to help you! You can create a ticket here: https://www.make.com/en/ticket

Henk
Certified Make Expert and Partner
Book a consult with me

[samliew]

Welcome to the Make community!

A. To cancel the current organization’s subscription

• You’ll need to be the owner/administrator of the organization

1. Go to My Organization >> Subscription >> [My plan]

2. Click the cancel subscription button

For more information, see https://www.make.com/en/help

samliew – request private consultation

Join the unofficial Make Discord server to chat with other makers!

[samliew]

B. To delete your account

1. Click on your name on the bottom left >> Profile

2. On the top-left, click on the dropdown arrow button, and select “Delete profile”

You will be asked to confirm if you really want to leave Make.

For more information, see https://www.make.com/en/help

samliew – request private consultation

Join the unofficial Make Discord server to chat with other makers!