Beginning last Friday, I started getting the same error on several scenarios: Invalid Session ID. I’ve searched “help” and this community and don’t find any reference to it. I have discovered that if I 'reverify" my connection to SugarCRM and restart the scenario, it will run. I have contacted customer support… got nothing. Any help would be greatly appreciated.
The email I receive:
Invalid Session ID : The session ID is invalid
So far – no real progress. Initially they thought it might be because the apps on their side were switching IP addresses which would invalidate the session with Sugar. However, I have Sugar configured to ignore changing IP address. They asked for the apps log file which I’m told is being analyzed.
In my case, I get an email notice that the scenario has been stopped. I can go to my connections page, verify the SugarCRM connection, restart the scenario (and process the queue) and it all works… until it doesn’t. I’ve got 7 scenarios relying on the SugarCRM connection. Never had this problem until migrating from Integromat to Make.
I’m really sorry to hear that the workaround did not do the trick for you.
I see that most of you are communicating with our Support team. However, if there’s someone facing these issues who has not raised a ticket yet, I’d like to kindly ask you to please do so. In order for us to properly look into this, the scenarios need to be investigated “from the inside”.
I’ll keep my eyes open for any updates on this topic and make sure to post here as soon as I get any info.
I’m really sorry for the trouble this is causing you. Thank you so much for your understanding and for bearing with us
More than 25 days and still no solution. I don’t want to rewrite all of my scenarios with a different tool, especially the parsers, but I’m getting close to that. In the meantime, if you are suffering with the Invalid Session ID to Sugar like I am, here is a workaround:
Make has a Zapier module allowing you to send the data to Zapier. In Zapier, you configure a webhook and a SugarCRM module to write the data into Sugar. It costs you another $30/month but it seems to be stable.
I use Vtiger which i think is built similar to SugarCRM and for about a week now i have to reauthorise everyday. i just get Error 200 OK back. I have over 20 scenarios and all failings and hundreds of emails a day. i now cant get it re authorised at all. Emailed support so many times in the past 7 days and had no response what so ever.
Sorry but I have just migrated to Make from Integromat with Cognito → SuiteCRM 7 scenarios. The first time it has run it comes up with Invalid Session ID : The session ID is invalid. So the issue is not fixed unless someone can tell me otherwise.