Hello Community,
I’m currently encountering an issue with an automation setup designed for auto-replaying to specific media comments on Instagram, and I would greatly appreciate any insights or assistance.
Scenario Overview: Our setup aims to monitor Instagram comments and automatically reply to them. While our event monitoring scenario works flawlessly, our auto-reply mechanism to a specific media comment is consistently failing with the following error:
- Error Message: “This API call does not support the requested response format (code 20, OAuthException)”
Troubleshooting Steps Taken:
- Confirmed that our access tokens are valid and up-to-date.
- Ensured that our replies are not repetitive to avoid being flagged as spam by Instagram’s automated systems (ContentStudio Docs).
- Checked that the Instagram API permissions and configurations align with our automation objectives.
Questions:
- Has anyone encountered a similar issue and found a workaround?
- Could this issue be related to the specific formatting or content of our automated replies?
- Are there known limitations or recent changes to the Instagram API affecting the response format for comment replies?
Additional Context:
- The error seems to imply a mismatch in the expected response format, but our scenario has not changed significantly from when it was functioning correctly.
- Other parts of our automation, like event monitoring, continue to operate without issues, indicating that the problem is isolated to the auto-reply scenario.
We’re eager to resolve this to maintain our engagement on Instagram effectively. Any advice, insights, or suggestions you could offer would be immensely helpful.
Thank you in advance for your support and guidance.