Jotform submission to trigger Box folder creations, Google Sheet rows, and to send an email

Hi All,

I am new to Make and I am hoping to get some help. I am working on creating a scenario in which a jotform submission triggers box folder creations, google sheet rows, and ends with sending an email.

I have the scenario active and submitted an example submission and have not received any notification that the scenario worked. I tried to run it once and it just spins forever.

I attached a screenshot of my scenario. I have checked all my connections too.

The trigger module looks like it is waiting on data. You either need to create a new jotform submission/record or you need to right-click on the trigger module and select “Choose where to start”

I would select Choose Manually and select a single record to run a test.

Once you confirm everything else is working as expected you can choose a date or earlier record to begin processing old records, if you have any.



@Malkier’s advice is close but not entirely correct.

You only need to create a new submission for the scenario to run - this is because the Trigger module is an “INSTANT” Webhook.

You cannot manually select past data/records to run with.

For more information on Jotform “Watch for Submissions” webhook module, see

For more information on “INSTANT” triggers, see


HI @samliew thanks for the reply!

So I did make some new submissions and nothing happened still. My attached screenshot on my post was after I had submitted a jotform submission.

Hi all! I ended up working, I had the wrong webhook linked.

Now I am having trouble getting the file uploaded to my jotform to be uploaded to a box folder


Hello there @Kelly_May welcome to the community :wave:

Just stepping in to say congrats on getting this up and running and thanks a lot for keeping us updated on your progress :clap:

I’d also like to share a friendly piece of advice. In our community, it’s generally more effective to start a new topic for each new question rather than adding multiple questions to a single thread. When you kick off a new conversation, it’s easier to grab the community’s attention and receive the assistance you’re looking for.

Thanks for helping to keep the community organized and making it easier for everyone to share and find the information they need. :pray: