Microsoft Teams Phone Calls - Authorization

How To
1

We want to record call history from making phone calls through MS Teams.

We want to trigger on MS Teams API calls. We want to record caller, callee, and call length. That’s it. No messaging, chats, recordings, or anything else.

This is for tracking number of calls made by salespeople through the Teams app.

  1. Is MS Auth possible? If possible, then how?
  2. Do we use the MS Teams API Module?
  3. Which API call do we use?

Screenshot 2024-01-12 at 1.35.16 AM
Screenshot 2024-01-12 at 1.35.16 AM810×1184 156 KB

Thank you so much for your help!!!

2

It definitely looks possible, but may be quite tricky to implement.

The API is here Get callRecord - Microsoft Graph v1.0 | Microsoft Learn

If the external service has a Developer API Reference/Documentation then you should be able to integrate the endpoints in Make using the generic HTTP “Make a request” module.

If the external service allows you to register webhooks, then you can create a trigger to wait for incoming webhook requests in Make using the generic Webhook “Custom webhook” module.

You can also suggest for it to be made in the Idea exchange. Don’t forget to search for it first, in case someone already suggested it!

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