Need help with make and vapi

Questions
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1

:bullseye: What is your goal?

I want to trigger a scenario in Make.com whenever a call is received by my VAPI assistant. The scenario should extract the user’s phone number, check the number’s remaining call minutes in a Google Sheet, and automatically hang up the call after those minutes are consumed.

:thinking: What is the problem & what have you tried?

I am unable to use a webhook to capture the user’s number and pass it to a Google Sheets query to retrieve the remaining minutes. Even though I’ve tried several webhook configurations, they don’t seem to be working for this specific use case. Where the call keeps on going, and the scenario gets triggered when I receive the call.

2

Hi Tarun, and welcome to the Community!

Are you intending to undertake the tasks detailed in your goal during the call?

You’ll need to ensure firstly that Vapi is sending the in-progress status event to your webhook destination.

To do that, you need to set the Vapi Server URL to point at your Make Custom Webhook either on the Assistant itself, on the Phone Number or for your whole Org.

Could you share a screenshot of your scenario and more details of the alternative configurations you’ve tried?