My Meta Space has been deactivated, along with all my Instagram accounts and my personal Facebook account. Instagram told me that my accounts were deactivated because of the account “shakenoar73078,” which is not mine. I believe it might be related to Make.com because I was automating post sharing on Instagram from Airtable using Make.com. Can you help me? I can’t submit a report to Meta because I don’t have access to the account “shakenoar73078.”
Steps taken so far
I have already tried to submit a ticket to Facebook but received no response. To make a call, I need the account that Make.com uses to automate my application on Meta, and that’s where I’m stuck.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.