myCRMSIM app update — 30 days pending, no reviewer assigned, urgent help needed

Questions
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1

:bullseye: What is your goal?

Requesting reviewer assignment for my approved custom app update (Case 2099406:2082001). It’s been 30 days since submission — past Make’s stated 2-week timeline — with no reviewer assigned and no response to my email follow-ups.

Hi Vendy,

Thank you again for your amazing support with the original myCRMSIM approval earlier this year — the app has been running smoothly in production ever since.

I’m posting here because I need help getting my app update review moving. It’s been 30 days since submission and I’ve had no response despite multiple follow-ups.

The situation:

  • 21 July — Submitted update via Make platform (Case 2099406:2082001)
  • 21 July — Received Make Cares confirmation: “senior developers will respond within up to 2 weeks”
  • 28 July — Followed up on Make Cares email thread (no response)
  • 28 July — Sent Vendy a direct email (no response)
  • 11 August — Second follow-up email to Vendy (no response, 9 days ago)
  • 20 August (today) — Reviewer field still shows “TBS”, no reviewer assigned

That’s 30 days total, and 16 days past the stated 2-week SLA.

What the update contains:
Four new dedicated action modules, following the exact same pattern as the already-approved “Send a message” module:

  • Send an SMS
  • Send an iMessage
  • Send an RCS message
  • Send a WhatsApp message

The update is purely additive — no changes to Base, Connection (OAuth), Webhook, “Watch new inbound message” trigger, or the Universal “Make an API call” module.

What I’ve completed on the Review tab:

  • API documentation URL provided
  • 6 test scenario URLs linked (one per module)
  • API error scenario URL provided
  • All required fields filled

Reference details:

  • App: myCRMSIM [v1.4.0]
  • Case ID: 2099406:2082001
  • Original reviewer: Levs B
  • Original app approval: 29 May 2026
  • Update submitted: 21 July 2026 (30 days ago)
  • Public API docs: myCRMSIM API Documentation

What I’m asking for:
Could someone please:

  1. Confirm the submission is still in the queue and hasn’t been lost
  2. Assign a reviewer, or provide an estimated timeline
  3. Let me know if any additional information is needed from my side

Our users are waiting for these channel-specific modules to be available. I’m completely happy to provide additional details, credentials, test scenarios, or hop on a call if it helps move things forward.

Thank you so much for your continued support.

Kind regards,
Kashif

:clipboard: Error messages or input/output bundles

N/A — this is a review process query, not a scenario error. The Review tab in the Make platform shows “More information needed to continue the review process” but no specific feedback has been received, and the reviewer field shows “TBS” (To Be Assigned).

3

Since Make Support has already confirmed the submission is in the review process, I wouldn’t make any technical changes to the app while waiting.

I’d double-check the original review email and make sure any post-submission form/requested information was completed, since Make has previously noted that review won’t proceed until that form is submitted.

If everything is complete and the reviewer still shows “TBS” after 30 days, I think the most appropriate next step is escalation through Make Support or your Tech Partner Manager rather than resubmitting the app, which could potentially create another queue entry.

Hopefully someone from the Make team can check the case directly and confirm whether anything is blocking the review.

4

Hi @Developers1 – thank you for flagging this here. I’ve raised your issue with the custom apps team. However, please note that this team is quite understaffed at the moment, and there is a large backlog of apps for approval, so please just be patient a little bit longer, and they will get back to you shortly :pray: