What is your goal?
We maintain an approved custom app on Make (myCRMSIM, EU1) and submitted an update adding four new action modules — Send an SMS, Send a WhatsApp message, Send an iMessage and Send an RCS message. The goal is to get this update reviewed and released so our customers can use these modules in their production scenarios. The update is purely additive: no changes to the Base, Connection, Webhook, trigger, RPC or the Universal module, so existing users’ scenarios are unaffected.
What is the problem & what have you tried?
The review has stalled and we have no visibility into where it stands.
Timeline:
• 21 July 2026 — update submitted for review
• 31 August 2026 — review feedback received from the Apps DX team (structural improvements: passthrough output, parameter spread, a pre-release parameter rename, plain URL attachments array, a “valid” directive, group restructuring, label casing). No functional issues were found.
• 1 September 2026 — every requested change implemented, both reviewer questions answered with production-verified evidence, and all four test scenarios re-executed successfully with execution URLs shared in our reply.
• 11 September 2026 — no response since. The app’s Review tab still shows “Request received” dated 1 September.
What we have tried:
• Replied on the review email thread with all fixes and the re-executed test scenario links
• Followed up on that same thread
• Opened a support ticket referencing Case 2099406:2082001
• Verified on our side that nothing is outstanding — all modules are visible, all test scenarios have successful executions, and the public API documentation is updated
Why it matters: our customers are live on the Make integration and have been waiting on these four channel actions for their production workflows. We have not been able to give them a release date for several weeks.
What we are asking for: the approval and release, or — if something is still outstanding on our side — a clear note on what it is. Even an estimated timeline we could pass on to our customers would help. If the reviewer is unavailable, we would appreciate the review being reassigned so it can move forward.
Happy to provide any further details, test scenarios or documentation needed.
Error messages or input/output bundles
Review Status (app’s Review tab):
01/09/2026 11:56 Review status updated Request received The request via email was received.
31/08/2026 14:34 Review status updated Changes required See the details in the email.
21/07/2026 12:19 Review status updated Request received The Update review request was created.
29/05/2026 20:29 App has been approved.
Tagging the community team in case this needs routing — @vendy, would you be able to help get eyes on this one?
The app update has been fully re-worked per the Apps DX feedback and re-tested (all four test scenarios have successful executions, execution URLs already shared on the review thread), so nothing is outstanding on our side — we’re just stuck without a response since 1 September. Customers on our integration are waiting on the release.
Happy to provide any further details privately if that helps. Thank you!
@vendy
@Marina
