Organization suddenly vanished

Beginner Questions
1

:bullseye: What is your goal?

Hello,
I’m experiencing a critical issue and need urgent help.
My entire organization along with all scenarios has suddenly vanished from my account. I did not log in, make any changes, or delete anything. Everything was working fine, and now it’s completely gone.
I’ve already contacted support but haven’t received any response yet.
This is severely impacting my work as I rely on these automations daily.
Has anyone experienced something similar? Is there any way to restore the organization and scenarios?
I would greatly appreciate any help or guidance from the community or Make team. Every hour i am losing a lot of money due to software mistake. I already made a ticket, but no one is responding. I’ve read about 2-3 weeks waiting time and this will cause thousands of dollars lose for me…
Thank you.

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4

Welcome to the Make community!

Contact Make Support

As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with account, billing, platform availability, technical issues, or bugs with the underlying software.

Make support has access to your specific account details and organization, and has internal tools to investigate the issue further. Also, you might need to share potentially sensitive information about your account and organisation, which is not advisable here on this public forum.

How to Create a Support Ticket

  • If you are unable to log-in, you should use this form to report and resolve your account’s login issue first.

  • When you are logged in to your account, head to the new ticket page to submit a ticket.
    Screenshot of the Contact Support page
    Above: Screenshot of the Contact Support page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription page. If you are a free customer, you can create a temporary free Pro account to get quicker support via the ticketing system.

Resolution

When your ticket has an update and/or issue is resolved, we’d love to hear details about it, and how support and you worked to resolve it (including use of any workarounds). By posting your findings and solutions in this thread, we are contributing to this knowledgebase to enable others with similar problems to search for answers.

— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!