All scenarios disappeared from my paid account – need urgent recovery help!

[Ryan_Danz]

What is your goal?

to find missing sequences

What is the problem & what have you tried?

Hi Make community,I’m absolutely devastated: I spent significant time building a complex, multi-module scenario in Make.com, but now my dashboard shows nothing—as if no scenarios were ever created or saved. The screen prompts me to create my first one, and everything is wiped clean.Details:I’ve checked the organization selector and switched between any available ones—still nothing.
I have proof of a paid subscription ($108/year), but I only seem to have access to community support, no direct ticket responses yet.

Has anyone experienced this? Was it an account glitch, region issue (EU/US), or something else? How did you recover your work? Any tips before I lose hope?Thanks in advance—really need this back for my projects!

Error messages or input/output bundles

Tried logging in with another email I thought might be associated—empty there too.
Looked for previous versions, execution history, and even tried copying from runs (if any existed)—no luck.
This happened suddenly; no errors or warnings beforehand. We have run over 200+ runs and paid for additional credits to run more to test our sequence / scenarios.

Screenshots (scenario flow, module settings, errors)

[DavidGurr_Make]

Hi Ryan.

I’m really sorry to hear about this. There’s no outage that I’m aware of personally that would have caused this.

As a user on a paid plan you should have access to the Help desk from the Dashboard page. I’d recommend opening a support ticket from there.

[samliew]

Welcome to the Make community!

Here are some possible troubleshooting questions:

• Do you happen to also be a member of another organisation? If yes you can try switching organisations by using the organisation switcher menu on the top-left of your dashboard.

• Have you used the Make API before, or shared the Make API key with others?

• Do you previously have other admins in your organisation?

Contact Make Support

As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with account, billing, platform availability, technical issues, or bugs with the underlying software.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem, and if there are further steps you can take. Here are some things you can do —

1. Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).

2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
   tags:error  bug  "not working"

How to Create a Support Ticket

• If you are able to login, head to the new ticket page to submit a ticket.
• If you are unable to login, you can use this form to submit a ticket instead.

^{Above: Screenshot of the Contact Support page}

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription page. If you are a free customer, you can create a temporary free Pro account to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear details about the root cause, and how support and you worked to solve it (including use of any workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others with similar problems to search for answers.

— @samliew

[Marina]

Hi Ryan,

Unfortunately, this is an issue only our Customer Care team can resolve.

If you’re having trouble accessing support or opening tickets from within your account, I also suggest the workaround below, on the page your would normally use to log in.

If you click on the option above, and then select “Other Issue” from the drop-down menu, you should be able to seek out help this way as well.

I really hope this helps.