Webhook build

Beginner Questions
1

:thinking: What is the problem?

how can i recover scenarios if i acidentally deleted them?

4

Have you had a chance to export the blueprint of that scenario? I don’t think there’s an option to restore a deleted scenario. However, you can try reaching out to Make.com for this.

You can submit a ticket here: Submit Support Ticket
(Make sure you’re logged into your account)

I hope this helps you!

5

Welcome to the Make community!

As this is a community (peer-led) forum, we can only help with using the Make platform (scenario building, troubleshooting error messages, etc.). We cannot assist with account, billing, or technical issues (like deletion recovery).

Contact Make Support

For technical issues like these, contacting Make support by creating a ticket is the only official option available to Make customers.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will be able to reach out to the external team responsible for maintaining it. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem, and if there are further steps you can take. Here are some things you can do —

  1. Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).

  2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
    tags:error  bug  "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advisable to create an account to access this page.)

Screenshot of the Create New Ticket page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription pag. If you are a free customer, you can create a Pro account to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

Hope this helps! If you are still having trouble, please provide more details.

— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!

6

Have you seen these previous discussions on how to backup your scenarios?

This may have already been answered here:

You can search this forum for existing answers, and also use the documentation in the Help Centre to get to a solution faster, and also help keep the forum organised. Thanks for your cooperation!

If you require help implementing the solutions in the previous threads linked above, please reply with more details of what you have tried, including screenshots.

Hope this helps!

— @samliew