Problem with Voiceflow integration

How To
,
1

Hello everyone, I’m using a chatbot designed for businesses, mainly in the solar panel installation sector, with an existing configuration that includes:Initial information gathering: The chatbot collects the user’s contact details (name and phone number) : The conversation between the user and the chatbot is captured.Email notification via a Make API call: The user’s contact details and the transcript of the conversation are emailed to the manager and myself, via a configured Make API call.However, I’m looking to improve this system by adding a conversation evaluation function:Conversation evaluation: At the end of the interaction, the chatbot asks the user to rate the quality of the conversation on a scale of 1 to 5. My aim is to integrate this conversation evaluation into the same email as the one sent previously, using a second Make API call. In this way, each email sent would contain not only the user’s contact details and the details of the conversation, but also the user’s assessment of the interaction.
However, when the email is received, the rating given by the user does not appear.
Could you please help me?

Yours sincerely

3

Welcome to the Make community!

1. Screenshots of module fields and filters

Please share screenshots of relevant module fields and filters in question? It would really help other community members to see what you’re looking at.

You can upload images here using the Upload icon in the text editor:
Screenshot_2023-10-07_111039

2. Scenario blueprint

Please export the scenario blueprint file to allow others to view the mappings and settings. At the bottom of the scenario editor, you can click on the three dots to find the Export Blueprint menu item.

Screenshot_2023-08-24_230826
(Note: Exporting your scenario will not include private information or keys to your connections)

Uploading it here will look like this:

blueprint.json (12.3 KB)

3. And most importantly, Output bundles

Please provide the output bundles of the modules by running the scenario, then click the white speech bubble on the top-right of each module and select “Download output bundles”.
Screenshot_2023-10-06_141025

A.

Save the bundle contents in your text editor as a bundle.txt file, and upload it here into this discussion thread.

Uploading it here will look like this:

bundle.txt (12.3 KB)

B.

If you are unable to upload files on this forum, alternatively you can paste the formatted output bundle in this manner:

  • Either add three backticks ``` before and after the code, like this:

    ```
    input/output bundle content goes here
    ```

  • Or use the format code button in the editor:
    Screenshot_2023-10-02_191027

Providing the output bundles will allow others to replicate what is going on in the scenario even if they do not use the external service.

Following these steps will allow others to assist you here. Thanks!

2 Likes
4

blueprint.json (37.1 KB)
Hello,

They’re the files.

Thanks.

bundle
bundle1700×2200 21.9 KB

1 Like
5

Where is this data stored? You have to search the Google Sheet for the same User and update the same Row with the evaluation score.

Also, you might be sending the email before the score is received.

2 Likes
6

Hello,

What to do?

Yes, the e-mail is sent before the note, unfortunately.

7

You’ll have to disable the default email and send it yourself using Make, after you have received all the information.

2 Likes
8

I didn’t quite understand how to do it

9

For assistance with VoiceFlow settings, you should ask the VoiceFlow community or consult the VoiceFlow help center.

1 Like
10

Sir, I would like to inform you that I have just solved the problem myself thanks to chatgpt. It’s just that the Make API call was at the beginning of the conversation. Everything is back to normal. Thank you for your time and good luck!

2 Likes
11

Hello @Romain_Brengard welcome to the community :wave:

I just want to quickly say congrats on getting this up and running with the help of @samliew and ChatGPT. Thanks for keeping us posted :pray:

1 Like