Routing form submissions to different emails based on a number score

Beginner Questions
,
1

:bullseye: What is your goal?

Hi everyone,

I have a form built in Tally.so. When someone completes it, Tally calculates a score (a number between 0 and 298) and sends it to Make.com.

Based on the score I want to send one of four different emails via Gmail:
• Score 0–75 → Email A
• Score 76–150 → Email B
• Score 151–225 → Email C
• Score 226–298 → Email D

My questions:

  1. Is the Router module the right tool for this?
  2. How do I reference the score field from Tally inside the Router conditions?
  3. Can each route send a different Gmail email body?
  4. Is this possible on the free plan?

New to Make so step-by-step help would be brilliant. Happy to share screenshots if useful.

Thank you!

Paul

1 Like
3

Hey Paul,

  1. Yes.
  2. You put them in the filter and check if the score matches. If the score is less than or equal to AND greater than is the way you usually define stuff like this.
  3. Yes
  4. Yes, but depending on the amount of submissions, you may run out of operations.

You wont usually find step by step guides here. Check out the Make academy, similar topics should be covered in the first couple of lessons.

4

Hi Stoyan,

Thank you for this information, very helpful.

Apologies, I am not familiar with how “Make academy” works. Do I sign up for courses to understand more in relation to my question or can I ask this question to Academy members?

Best wishes

Paul

1 Like
5

It’s courses here.

Here in the community its mostly you share screenshots of what you have built already, highlighting issues you are having or where you are stuck, and we help debug it and/or improve it. You will rarely find someone ready to help with step by step guidance though.

For example, if you have the scenario built, but the filter isn’t working as you expect it to, someone will certainly jump in and help with that.

6

Hi @Paul_Padmore ,

Please find the clarification below:

Regarding the Router module - yes, it is the correct tool for this requirement. As shown in the reference screenshot, you can configure four separate routes to handle each condition individually. This allows you to direct the flow based on different score values effectively.

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With respect to referencing the score field from Tally inside the Router conditions - this is also possible. You can map the score field directly into each route’s filter condition and define the required logic accordingly.

After configuring the routes, you can place separate Gmail modules under each route. This enables you to customize and send different email bodies based on the respective condition, fully aligning with your requirement.

As for the Free plan - this setup is supported. However, please note that while it is technically possible, the total number of scenario runs and operations will depend on your usage. If the operations exceed the Free plan limits, you may need to consider upgrading.

Let me know if you need any further clarification.

Best regards,
Msquare Automation
Platinum Partner of Make
@Msquare_Automation

7

Suggested Message:

Hi Msquare Automation,

Thank you — really helpful, I’m now confident to move forward.

Just a few quick questions before I build:

1. Personalisation — Can Make address the recipient by their first name in the email body? For example “Hi Sarah” — assuming Tally captures the name field.

2. Email routing — Will Make automatically send to the respondent’s email address captured in Tally, or does this need to be set manually?

3. Score in email — Can the respondent’s score be dropped dynamically into the email body? For example “Your score is 187 out of 298.”

4. Delays between emails — My sequences send over several days. Can delays be built between emails on the free plan, or does each email need to be a separate scenario?

5. Testing — Is there a way to test the scenario with a dummy submission before going live?

Thanks again for your help.

Best regards,

Paul

1 Like
8

Hi @Paul_Padmore ,

Yes - everything mentioned is absolutely possible in Make

The key thing to understand is that all mapped values in Make are dynamic. This means whatever data comes into the scenario can automatically be used inside emails, filters, delays, or any other module.

For example, if multiple people submit their names and email addresses, and you want to map the Name field into the email body and the Email field into the “To” section, Make will automatically send personalised emails one by one.

So if the names are Sarah, John, and Priya, the emails will go out like:

Hi Sarah
Hi John
Hi Priya

Each person receives their own personalised email dynamically based on the mapped data.

Best regards,
Msquare Automation
Platinum Partner of Make
@Msquare_Automation

9

Thank you, @square_Automation

Really helpful. I wall look into this.

Many thanks

Paul