Salesforce - Jira Bridge issue with select type field

Hi Make community :wave:,

I’m building an automation to create ir update Jira tickets based on events from Salesforce.

The main issue I’m facing is that I can’t dynamically update select-type fields in Jira with values from Salesforce. I’ve tried using the built-in Jira module and even creating a custom module, but haven’t been able to map the Salesforce values correctly to Jira’s select fields (which expect IDs, not labels).

Full Context

My automation flow involves:

  1. Salesforce to Jira:
  • I’m using Salesforce to trigger the event when a new or updated Opportunity record is created.
  • I collect the required Salesforce data (such as “Opportunity Name”, “Deal Stage”, Campaign Type" and other relevant fields).
  1. Jira Ticket Creation/Update:
  • Based on the Salesforce event, the goal is to create or update a Jira ticket. The ticket creation involves mapping fields such as “Opportunity Name” to the Jira summary, and some custom fields (which are select-type fields in Jira).
  • The main issue lies in select-type custom fields in Jira. These fields in Jira are dynamically populated with values that may change depending on the data from Salesforce, so I need to dynamically assign the correct value (by ID) to these fields.
  1. The Challenge:
  • The Make/Jira integration modules don’t seem to allow dynamic mapping of values to select-type fields from Salesforce. They work well with static or predefined values but don’t let me assign a dynamically fetched value from Salesforce to a Jira select field.
  • I’ve tried using the built-in Jira “Create Issue” module, but when attempting to dynamically assign a value to a select field (e.g., “Campaign Type”), I get errors, because Jira expects the ID of the value in the select list, not the label.

What I’ve Tried:

  • Custom Jira Module: Tried creating my own module to interact with Jira’s REST API, but faced with API errors.
  • Direct API Calls using https request module : I’ve tried using Jira’s REST API to update select fields dynamically with Oauth 2 app, but I can’t get to connect it. The Jira documentation is a NIGHTMARE :smiling_imp:

What I Need Help With:

  • Dynamically Mapping Salesforce Values to Jira’s select fields.
  • Best Practices for Using Jira’s API to handle these fields.

I’ve attached my Make Blueprint and screenshots below for more context.


[Insert Blueprint Screenshot Here]
blueprint (18).json (336.7 KB)

[Insert Example Jira Screen Here]:




I hope someone can guide me or share insights on how to make this work. LMK if you need more infos!

Thanks in advance! :pray:

Nobody as an idea? :grimacing: