Scenario breaks when searching for e-mail in CRM (and the e-mail contains characters after the domain)

How To
1

Hello,

There is a weird issue happening with new scenarios I built for sending leads through to the CRM system.

When a lead enters through a Facebook form, sometimes they put characters by mistake after the e-mail domain (f.e. gmail.com.52099) which breaks the Search client module.

Any ideas how to fix this, so it goes through to the CRM regardless of the e-mail format?

Thank you!

2

Welcome to the Make community!

How does the error look like, and have you reported it to Make support?

For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your account or scenario might not be suitable for an open forum discussion.

You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew

3

Hi Sam, thank you for the detailed response! I’m attaching a snapshot of the error message and the modules used for the scenario at the bottom of this message.

I’m not entirely sure if this is a technical issue, so I haven’t yet contacted support, but I will do so now, thank you for your suggestion!

Here is the error message:

image
image1709×719 88.9 KB

4

What is in the Email field? Perhaps you can try removing extra digits at the end of the email address.

You can use the built-in function replace

e.g.:

{{ replace(1.email; "/\.?\d+$/"; emptystring) }}

For more information, see the function documentation in the Help Center.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew