Scenario flow problems

Questions
1

:bullseye: What is your goal?

For my scenario to flow like it used to!

:thinking: What is the problem & what have you tried?

Hi everyone,

I’ve inherited a Make scenario that was built by a former employee, and I’m trying to troubleshoot it.

What the scenario is supposed to do:

Watch for new incoming emails

Use Text Parser to extract specific information

Add a new row in Google Sheets

Send a follow-up email

What’s actually happening:
The scenario run history shows as successful (green checkmarks), but it is not adding new rows to Google Sheets and not sending the follow-up email for new emails that should qualify.

I’m not sure which module in the chain is failing, as there are no obvious errors showing.

What I’d appreciate help with:

Where would you start diagnosing this?

What’s the most common reason a scenario shows as “successful” but doesn’t complete the later steps?

Are there specific logs or settings I should check first?

I can provide screenshots of:

The scenario overview

A recent run from the history

The module settings (with sensitive info removed)

Thanks in advance. I’m still learning Make, so any guidance on where to look would be hugely appreciated!

:clipboard: Error messages or input/output bundles

Im not sure where to find these!

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

Screenshot 2026-02-26 at 13.18.47.png
Screenshot 2026-02-26 at 13.18.47.png2182×486 42.1 KB

3

Hey Kate,

can you show a screenshot from a recent run? Also in the run itself, can you check what the output bundles were like?

The most common cause is that there were no new emails to process. And the best workaround is to replace the gmail watch module with a mailhook module that triggers only and instantly when a new email arrives.

4

Hey Stoyan, thanks so much for your reply.

This is the bit that gets confusing as the scenario should only be triggered when I get a booking, not to every email. I think the problem may lay here, with make not recognising the booking/talking to gmail?

I’ve done a run once and literally nothing happened! And i’ve tried to make a test booking myself and again, nothing sent to me.

I cant work this out though as they used to send! Based on this, is there any screenshots that would help you to better understand what the possible issue could be?

5

Yeah check how the Watch Emails module is configured. If it used to trigger only on bookings, I guess there may be some filter inside that no longer works.

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