The operation failed with an error. The image format is not supported. (36001, OAuthException)

How To
1 
Hi,

I am trying to automate a scenario wherein any changes in a Google spreadsheet sends/posts an image and a message (in case of facebook) and only a image to instagram.
I have done all that this required as specified in the reference notes, like creating a faceboook page, linking it with Instagram and so on. Everything works fine for 
Facebook as it posts the image and the message, but I get the following error "The operation failed with an error. The image format is not supported.  when I try to post on Instagram.

Could some please guide me as to where I am going wrong?

The requisite details are attached and mentioned as under,
I have a Make.com account.

I have a Facebook account with a Facebook page which is valid (no errors).

I have an Instagram Business account which is linked to the Facebook page.

I use a Google spreadsheet which has the requisite data like "Social Media Type" which mean that am I targeting Facebook users or Instagram users, the second column in the spread sheet has "Post Text" which means when I am testing the automation, a look at Facebook/Instagram I get to know which posts went through and an image URL, I have hosted my images at Imgur.com. I have explicitly ensured that the image resolution and format are as per Instagram requirements.

I have used a router which directs the post to appropriate social media networks, i.e., Facebook or Instagram.

I have used a filter which does the necessary checks before routing.

I am at my wits end trying to solve this issue, specially the one with Instagram image (36001, OAuthException). 

Could the experts at Make.com help me out. I am attaching the blueprint and the excel spreadsheet. 

Thanks.

Best Regards,
Shanker Nair

[Shanker's blueprint.json|attachment](upload://4Qoo4v5h5lOIbtFuumvYn5FoS3C.json) (21.6 KB)

[PostImage - Sheet1.csv|attachment](upload://9w2Fd1nRSUIrjZVL4W71smjYOT0.csv) (1.3 KB)
2

Welcome to the Make community!

You’ll have to first upload the image to a service that provides you with a direct link to the image.

Examples of such services include Imgur, Flickr, and Cloudinary.

You can also use Amazon S3, Google Cloud Storage, etc. You can find more file hosting integrations here: https://www.make.com/en/integrations/category/storage.

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For more information, do view these similar questions previously asked by other community members, which may answer your question:

Next time, please try to search this forum first for existing answers. This may help you get to the solution faster, and also help keep the forum organised. Thanks for your cooperation!

If you need further assistance, please provide the following:

1. Relevant Screenshots

Could you please share screenshots of your full scenario? Also include screenshots of any error messages, module settings (fields), relevant filter settings (conditions), and module output bundles. We need to see what you’re working with to give you the best advice.

You can upload images here using the Upload icon in the text editor:

We would appreciate it if you could upload screenshots here instead of linking to them outside of the forum. This allows us to zoom in on the image when clicked, and prevent tracking cookies from third-party websites.

2. Scenario Blueprint

Please export the scenario blueprint. Providing your scenario blueprint file will allow others to quickly recreate and see how you have set up the mappings in each module, and also allows us take screenshots or provide module exports of any solutions we have for you in return - this would greatly benefit you in implementing our suggestions as you can simply paste module exports back into your scenario editor!

To export your scenario blueprint, click the three dots at the bottom of the editor then choose ‘Export Blueprint’.

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You can upload the file here by clicking on this button:

3. Output Bundles of Modules

Please provide the output bundles of each of the relevant modules by running the scenario (you can also get this without re-running your scenario from the History tab).

Click on the white speech bubbles on the top-right of each module and select “Download input/output bundles”.

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A. Upload as a Text File

Save each bundle contents in a plain text editor (without formatting) as a bundle.txt file.

You can upload the file here by clicking on this button:

B. Insert as Formatted Code Block

If you are unable to upload files on this forum, alternatively you can paste the formatted bundles.
These are the two ways to format text so that it won’t be modified by the forum:

  • Method 1: Type code block manually

    Add three backticks ``` before and after the content/bundle, like this:

    ```
    content goes here
    ```

  • Method 2. Highlight and click the format button in the editor

Providing the input/output bundles will allow others to replicate what is going on in the scenario, especially if there are complex data structures (nested arrays and collections) or if external services are involved, and help you with mapping the raw property names from collections.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew