Hey Makers
We are incredibly proud to announce the finalists for our Community Challenge: Building AI-Powered CX Solutions with Make and Voiceflow !
Over the last three weeks, we received hundreds of innovative submissions. The quality of work was outstanding, making the selection process incredibly difficult for our judges.
However, six entries stood out for their creativity, execution, impact and innovation.
Please join us in congratulating our Official Finalists:
AI Receptionist for Clinics 🦷 by @Hasnain_Jillani1
The Solution: A smart, always-on assistant that lives on a clinic’s website. It handles bookings, answers patient questions instantly, and flags urgent pain cases to the doctor.
The Win: No more missed patients, zero wait times, and a fully automated backend workflow.
Check out the video for this solution here: Walkthrough of how the system handles patient bookings and backend processing seamlessly.
Smart Advisor Assistant 🤝 by @Harrison_Caldeira
The Solution: A front-desk agent for solo advisors that manages intake, cross-references calendars for real-time booking, and filters client data.
The Win: Saves projected $10k+/year in admin costs and features a smart “escape hatch”—immediately alerting a human advisor when a client doesn’t want to talk to a bot.
Check out the video for this solution here: AI-Powered Financial Advisor Concierge Demo Using make.com and Voice Flow
AI Safety Shield (AISS) 🛡️ by @Chris_Mott
The Solution: A security layer that intercepts chat messages in real-time. It detects and scrubs sensitive data (like SSNs or emails) before the AI answers, while logging everything on a live compliance dashboard.
The Win: 100% PII interception rate. Enterprises no longer have to choose between smart AI CX and safe data—they get both.
Check out the video for this solution here: AI Safety Shield: Protecting Sensitive Data in Real Time 🔒 | Loom
Aya Essentials 🏥 by @Ricom
The Solution: A secure intake layer that captures patient consent and bookings 24/7. It routes data to Airtable for human verification, ensuring no automation runs without a doctor’s approval.
The Win: 15-20% reduction in no-shows. Once the staff hits “Confirm,” the system automatically handles a 3-stage SMS reminder cycle (48h/24h/2h), guaranteeing patient attendance.
eCommerce Operations Automator 📦 by @Edi_Lami
The Solution: A flexible support bot that doesn’t just answer questions—it takes action. It validates returns, tracks packages, and manages support tickets in real-time by sorting company data on the fly.
The Win: 43% increase in customer satisfaction. Teams save 3-4 hours daily by offloading repetitive tasks, allowing them to focus solely on high-value issues.
Check out the video for this solution here: Comunity chalenge - 1 December 2025 | Loom
Unified Customer Orchestrator 🔐 by @KaiHuxmann
The Solution: A unified assistant built on three specialized agents. It uses Make to generate secure, auto-expiring OTPs, allowing users to safely log in via chat and perform real account actions.
The Win: 30%+ reduction in manual tickets. Users can self-serve (get invoices, change addresses) in seconds without waiting for a human, while data remains strictly segregated and secure.
Check out the video for this solution here: Building AI-Powered Customer Experience Solutions 🤖 | Loom
What happens next? These finalists are moving on to the final round, where our board of Community Champions will select the winner and we will announce it on 15th December!
To everyone who participated: Thank you. Your hard work did not go unnoticed, and we hope to see you again in our next challenge.
Let us know in the comments: Who are you rooting for? 