My scenario is:
Website form with redirect to whatsapp.
Sometimes a user send a number on form but use another on whatsapp (chat with manychat).
how can I track this user to merge on my internal db to know if is te same user?
Oof, this is a tough one. Try to ask for the user’s WhatsApp number on your web form.
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Yes, I take, but some users use 2 whatsapp, 1 personal and other business, and the default link opened on whatsapp app let user to go to business, and we have 2 contacts and 2 “persons” on our crm.
I found a way sending with preformated message with an alleatory ID like:
Hi my name Is XXX and I visited you site. My ID is XXXX.
With an automation I can track this ID and comparare if user exists or no…