Unable to access dashboard — infinite loading after login (EU2 region, Organization ID: 2785221)

Questions
1

:bullseye: What is your goal?

I can successfully log in to my Make.com account, but after login, the dashboard never fully loads — it gets stuck on an infinite loading screen with blurred placeholders.

The URL after login is: https://eu2.make.com/organization/2785221/dashboard
I have already tried the following troubleshooting steps, but nothing has helped:

  • Logging in with and without VPN (tried different servers and providers)
  • Incognito/private browsing mode
  • Different browsers (Chrome, Firefox, Edge, etc.)
  • Clearing cache and cookies
  • Changing my password
  • Trying from different devices and networks

No error messages are displayed — just endless loading. I haven’t received any notifications about account suspension or issues.

:thinking: What is the problem & what have you tried?

I want to regain full access to my organization (ID: 2785221) and dashboard so I can continue working on my scenarios and automations. If the account is restricted or suspended, please let me know the reason and how to resolve it. Ideally, the Make team could investigate and restore access as soon as possible.

:camera_with_flash: Screenshots (scenario flow, module settings, errors)

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3

There seems to be a problem with Cloudflare. Please check Cloudflare Ray ID: 9afc4b01f8588d8e

4

Welcome to the Make community!

  • Which country are you accessing the platform from?
  • Have you tried with extensions disabled?
  • Have you contacted Make support?

As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting error messages, etc.). We cannot assist with technical issues like these.

Contact Make Support

For account, billing, or technical issues, contacting Make support by creating a ticket is the only official option available to Make customers.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will be able to reach out to the external team responsible for maintaining it. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem, and if there are further steps you can take. Here are some things you can do —

  1. Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).

  2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
    tags:error  bug  "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advisable to create an account to access this page.)

Screenshot of the Create New Ticket page
Above: Screenshot of the Create New Ticket page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription pag. If you are a free customer, you can create a Pro account to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

— @samliew

1 Like
5

I live in Kyrgyzstan and frequently travel to Europe and Russia (I hold a Russian passport). Due to local internet restrictions and censorship, I often need to use a VPN to access many websites reliably — without it, normal internet usage is practically impossible here.

Currently:

- When trying to log in to my existing account (Organization ID: 2785221), the dashboard loads infinitely after successful authentication.

- Attempting to register a new account leads to a Cloudflare “Sorry, you have been blocked” error page.

- This happens regardless of VPN (on/off, different servers), browsers, devices, or networks.

I’ve tried all standard troubleshooting steps, but the issue persists. As a result, I cannot create a proper support ticket through the logged-in Help Center, as recommended in the community.

Additionally, the public contact form requires selecting a problem category, but there is no option for “login/access issues” or “Cloudflare blocks” — this makes it unclear where to report such problems.

I fully understand that support teams handle many requests and responses can take time, but this complete lack of access is quite frustrating and affects my work. Could you please investigate the block (possibly related to regional IP reputation or restrictions) and help restore access? If needed, I’m happy to provide more details or screenshots.

Thank you very much for your understanding and assistance — I appreciate your help in resolving this.

6

I suspected this might be the case.

Since you are unable to contact support using the Contact Form, can you provide these additional details?

Network Log

Why? Check if any, and which resources are being blocked.

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  1. Press F12 in Google Chrome to open Developer Console.
  2. Go to the “Network” tab
  3. Check the “Disable cache” checkbox
  4. Select “Fetch/XHR”, “Doc”, “JS”
  5. Navigate to the dashboard

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  1. Shift + Right-click on the refresh button, select “Empty cache and hard reload”
  2. Take a screenshot of the table of network requests in the developer console.

Console Errors

Why? Check if any scripts are throwing errors, preventing the dashboard from loading.

  1. After the above, go to the “Console” tab.
  2. Take a screenshot of the contents.

Once this is done I can get a staff member to take a look at it.

— @samliew

7

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8

Now do the same, but instead of (step 5: Navigate to the dashboard), paste this in the address bar and take a screenshot of the page:
https://eu2.make.com/api/v2/zone-config

If it doesn’t load, perform the hard reload step.

1 Like
9

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10

Thanks for that. Looks like somewhere in-between you and Make’s servers blocked the request for the config file from reaching Make, preventing the rest of the dashboard from loading.

In the meantime, you may want to check out this YouTube video on how to resolve the ERR_CONNECTION_CLOSED error, before a Make employee reviews the details above.

— @samliew

11

Hello i have the same problem.

I have a lot of google account all have this problem.

Same in navigation private.

Thank you tu update our plateform to work white google chrome.

I have this problem only white your website.
And reset setting on google chorme is not a option if you work on many project.

Thanks

12

Good morning. Thanks for your help. I solved the problem by reconfiguring my VPN.

3 Likes
13

Excellent. Would you be able to share what was the cause, and what settings/servers you used?

14

The problem is Russia. I’ve made the rules stricter. Apparently, Cloudflare views traffic with a Russian trace more negatively. And since some ISPs in Kyrgyzstan reroute traffic through Russia, this has caused problems.

2 Likes
15

In canada The problem Solve when i restart my Computor. Thanks fot the post.

16

I see this info on other post. It was a bug. Thank you for your help.

We apologize for all the frustrations caused by this issue. Today around 1 am CET we were experiencing issues with login to our platform. Our engineers identified the issue and released a fix so everything should be up and running right now. We’re closely monitoring the situation to make sure the situation is stable.

Although our service is working again, you might notice a slight delay in log visibiility between 1-4 am CET.

Thank you for your patience and understanding :folded_hands: