Watch when an emoji is used in a slack channel to create a ticket in Jira

How To
1

Hi there I am trying to create a scenario

someone request for something in a slack channel
we add an emoji to the message ( make will instantly run)
a ticket will be created in Jira. ( Make creates the ticket)
a message will be sent back to the thread in Slack along with the newly created ticket number

can you let me know how to achieve this?
we do have a scenario that does this but using the Slack workflow to post a message to another channel using the timestamp of reacted message, but Slack said there is a bug with using that variable.

3

Welcome to the Make community!

You’ll need to use the Slack New Event module.

Then, filter by the event reaction_added.

For more information, see

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4

Hi Samliew,

Thanks for this suggestion, I did try this initially when we used make and remembered why this option does not work quite well as it watches all reactions across the whole workspace, even with a filter after it will still consume 1 op each time a reaction is used unless there is a way to limit it to a single channel to begin with.

5

Unfortunately, this is how Slack does it :slight_smile:

There is no other option.

3 Likes