Webhook not receiving from, to or body fields — Twilio messages not processed

Features
1

Hi everyone,

Happy to be part of the Make community — I’ve learned a lot from what others have shared here.

I’m reaching out because we’re facing a critical issue across multiple scenarios using Twilio + Make.

Incoming WhatsApp messages are successfully received in Twilio (confirmed via message logs with 200 OK status), but when the webhook triggers in Make, the expected fields — from, to, and body — are missing or come in as empty bundles. This breaks the execution chain entirely, as Twilio cannot send replies without those values.

What we’ve tried so far:

  • Redetermining the webhook structure with new test messages.
  • Replacing the webhook module entirely and reconnecting it in Twilio.
  • Confirming that API Key authentication is disabled.
  • Testing with Postman and isolated Make scenarios.

:repeat_button: The issue began affecting multiple scenarios across clients — all of which were working fine before. That leads us to suspect either a platform-level change in how Make handles webhook payloads or stricter handling of application/x-www-form-urlencoded, which is Twilio’s default format.

Is there any recent update to webhook behavior that could explain this?

Any help or workaround would be greatly appreciated.

Thank you.

3

I had the same issue with Twilio webhooks not sending from, to, or body fields into Make. Turned out the culprit was misconfigured content type—Twilio defaults to application/x-www-form-urlencoded, but my scenario expected JSON. Once I updated the webhook module to handle form data, everything parsed correctly. Also double-check Twilio’s messaging service settings and any test sandbox filters.