What is the expected time frame to fix a batched update?

I am curious how long is it expected to take to fix a bautched update by Make that breaks modules?

Depends on Severity of issue I guess, Since it is a private company, not sure if Make have well defined SLAs regarding issue resolution.

@Runcorn if you review there Master Service Agreement in all bold letters they state the following:

“WE SHALL HAVE NO SUPPORT OR INDEMNIFICATION OBLIGATIONS OR
LIABILITY OF ANY KIND WITH RESPECT TO THE SERVICES”

However, they sell support plans Limited, Medium and High-level, what does that mean?