What is your goal?
My goal is to build a hybrid WhatsApp chatbot using Make and WhatsApp that works like a real secretary:
First, an AI assistant answers general and frequently asked questions.
When the AI needs to collect personal data from the client (or when the client asks to talk to a human), the AI should stop responding.
At that point, a real human secretary should take over the WhatsApp conversation.
After 24 hours of no messages, if the client writes again, the AI should automatically resume and handle the conversation again.
What is the problem?
I have successfully implemented AI responses using GPT / Make AI Agent, but I haven’t been able to properly manage the handoff between AI and a human secretary.
Specifically:
I don’t know the best way to disable the AI for a specific chat.
I’m not sure how to notify my secretary and allow her to continue the same WhatsApp conversation.
I also need a reliable way to reactivate the AI after 24 hours of inactivity if the client messages again.
What have you tried so far?
Connected WhatsApp to Make and set up message triggers.
Implemented AI replies using GPT / Make AI Agent.
Tried using filters and basic flags, but I haven’t found a clean way to:
Store the conversation state (AI vs Human)
Pause AI responses during human takeover
Automatically switch back to AI after 24 hours