Wordpress connection issues

What are you trying to achieve?

I have a problem with wordpress connection. It worked fine until today. Now I receive this error:

The request failed due to failure of a previous request.
Function ‘get’ finished with error! Function ‘fixBOM’ finished with error! Unexpected token ‘<’, " <!DOCTYPE "… is not valid JSON

Can you help me please? Thank you!

Steps taken so far

Tried to delete the make plugin and reinstall it.

1 Like

Same. When I try to connect Wordpress I get this error:

Function ‘get’ finished with error! Function ‘fixBOM’ finished with error! Unexpected token ‘<’, "<!DOCTYPE "… is not valid JSON

Hello everybody,we have also been experiencing the same issue since yesterday, and it is seriously affecting our work. This is not the first time it has happened.

Hello everyone @here, thank you for bringing this up in the community.

If you haven’t already, could you please open a support ticket with our Customer Care team? They have the right tools to investigate the issue in detail and escalate it to our developers if needed.

In the meantime, I’ll keep an eye out for any relevant updates and share anything that might help.

Thank you for your patience and cooperation :pray:

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Hello again @here

The issue appears to originate from the WordPress platform. Although the error message is not very specific (we are in the process of improving the message), the underlying issue is that an invalid connection to WordPress results in HTML code being returned instead of the JSON response. This is most likely caused by security plugins.

To address this, we recommend reviewing your WordPress security plugins and/or Firewall (e.g. Cloudflare) configurations to confirm that they are not blocking access to the API endpoint used by the connection.

Additionally, please make sure that the IP addresses associated with Make are whitelisted in your firewall, as outlined in this article: http://www.make.com/en/help/connections/allowing-connections-to-and-from-make-ip-addresses.

If you have security plugins installed, please try disabling them and then try to create the connection again to see if the issue persists.

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Having the exact same problem, which is severely affecting the functiionality of our automations with make. Get “Function fixbom …” constantly on our scenarios execution. Contacted the host provider for our site that says their partner Imunify has the follwing IP adresses associated with Make.com listed at them:

34.254.1.9
52.31.156.93
52.50.32.186

They say make.com should ask for a delistning if this is what causing the problem.

1 Like

Hello @Daniel_Skold, thank you for sharing these details with the community.

If you believe this information might help improve the situation, please consider opening a support ticket with our Customer Care team and sharing it there. They have the right tools and processes to make sure the information reaches the relevant teams if needed.

Thanks again for your cooperation :pray:

1 Like

I have the same issue with WooCommerce and I now have a client with a serious problem.
I see this has been going on for a while and Make.com should jump in and get that resolved urgently with Imunify to get their addresses whitelisted.

And yes, I already submitted a ticket, including a link to the support of Imunify