Bitrix24 Create Lead module does not map or save field values correctly

Beginner Questions
1

:bullseye: What is your goal?

My goal is to automatically create a Bitrix24 lead from an incoming webhook (Amelia booking) in Make, where all customer data (first name, last name, email, phone, etc.) is correctly mapped and saved into the corresponding Bitrix24 lead fields.

The lead should contain the same data that is visible in the webhook payload and in the Make mapping interface.

:thinking: What is the problem?

I am using a webhook (Amelia → Make → Bitrix24) and the scenario runs successfully, but the data is not correctly transferred to Bitrix24.

The webhook receives the data correctly and Make detects all fields properly (e.g. customer first name, last name, email, phone). I can see the correct values in the mapping interface.

However, when using the Bitrix24 “Create a Lead” module, the lead is created but the fields in Bitrix are either empty or reset to default values (e.g. “Lead Nr…”).

This happens even when using fixed static values instead of mapped data.

:test_tube: What have you tried so far?

  • Verified that the webhook data is received correctly in Make
  • Used the mapping panel to select values (not manually typed)
  • Tested with both mapped values and static test values (e.g. “TEST”)
  • Confirmed that the scenario runs without errors
  • Checked Bitrix leads and confirmed they are created, but fields are missing or incorrect

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4

Hey,

Have you tried to deleting your current Bitrix24 connection in Make and create a fresh one? Could be a bad connection between Make and Bitrix.

5

I have the same problem.

I noticed that the issue seems to be related to the new connection created through the local application, while the older connection works correctly.

For now, the only workaround I can suggest is using an HTTP request instead of the native Bitrix24 actions/modules in Make.