I’m trying to reset a binary field in the Data Store back to empty. Nothing is working. I’ve tried ignore, null, erase…no luck
I suspect this might be a bug with make.com
I wouldn’t consider this a bug.
This is because “Update a record” doesn’t allow erasing of values.
If you want to erase a column’s value, you should use “Replace a record” instead, where you can set a boolean field to empty.
If you still think this is a bug, please report it to Make.
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free account to access the ticketing system (which is only available to logged-in users). Alternatively, you should be able to send an email to helpdesk@make.com and support@make.com and it should create a ticket. After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
Hm, okay, but if I only want to change one field (and keep the rest of the record the same) then I need to manually map all the non-changing fields between the old and the updated record modules?
That is correct, for the “Replace a record” module.
This is because “Update a record” doesn’t allow erasing of values, only adding values to an existing record.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Did you know, the concepts of about 70% of questions asked on this forum are already covered in the Make Academy. Investing some effort into it will save you lots of time and frustration using Make later!
