Cloud convert conversion input task unknown error

[Codi_Cook]

sending an audio file to cloud convert from google drive gives me this error

export/url (INPUT_TASK_FAILED): Input task has failed, convert (UNKNOWN_ERROR): Unsupported codec id in stream 0. Conversion failed

same error as this

set up:

error:

[Elsa_Del_Pino]

I am getting a similar error trying to convert a file from HEIC to PNG. I don’t know whaat else to do, I have tried everything

[Jen_Diehl]

Did you fix it if so how?

[Jen_Diehl]

Did you fix it if so can you tell me how please