Cloud Convert Failed: INPUT_TASK_FAILED & UNKNOWN_ERROR

[Jen_Diehl]

Can’t covert file on cloud covert export/url (INPUT_TASK_FAILED): Input task has failed, convert (UNKNOWN_ERROR): Nothing was written into output file because at least one of its streams received no packets.. Conversion failed

I have this automation wear I put an audio file from the voice memos app in iOS into a file upload spot in google forms. This is because google forms will be the input to wear I put my files in. After google drive downloads it from the google form google drive folder it goes to cloud covert. The file is an mpeg or mpa. In cloud covert I made it covert into a mp3 so I can then put it into whisper. But when I try to covert it I get error called. export/url (INPUT_TASK_FAILED): Input task has failed, convert (UNKNOWN_ERROR): Nothing was written into output file because at least one of its streams received no packets.. Conversion failed. Can anyone help

[samliew]

Welcome to the Make community!

You have not yet provided sufficient information to demonstrate the problem that would allow us to reproduce the scenario and any error(s).

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Providing the input/output bundles will allow others to replicate what is going on in the scenario, especially if there are complex data structures (nested arrays and collections) or if external services are involved.

Sharing these details will make it easier for others to assist you.

[Jen_Diehl]

The modules input have some personal information which I don’t want to share

[samliew]

In that case,

For technical issues like this, directly contacting support can often lead to a faster resolution. Make support has access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing potentially sensitive information about your account, scenario variables, and output bundles might not be advisable as it is a public forum.

You can open a new ticket here, or if you are unable to login for some reason, you can create another new free Make account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.

If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew

P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.

[Jen_Diehl]

Nvm I will post it but different
bundle2.txt.txt (672 Bytes)
bundle1.txt.txt (1.2 KB)
bundle3.txt.txt (4.9 KB)

[Jen_Diehl]

Nvm I found out in the file name in cloud cover I have to put the detention of the output behind the input for example in file name I inserted the file name of the file from download. But because I converting it to mp3 I need to do ‘file name’.‘output extension’ in this case ‘file name’.mp3 the image shows what I mean but you can replace original file name with just name