Hello, I would like to make a connection to leap but it says : [401] API key is not properly formatted. The API key is the one retreived from my leap acount. I have roveked the original one and re-issue a new one to make sure there was no issue with the copy paste of the API key. what that could be ?
For complex technical issues or bugs like this, directly contacting support can often lead to a faster resolution. They have access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing sensitive information about your situation might not be suitable for an open forum discussion.
You can open a new ticket, or if you are unable to login for some reason, you also can reach support using the contact form on the website.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
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Hello @amine1 
Could you try to revoke the previous API Key by the step here from Leap AI & then create a new connection again following our documentation page?
If the error persists, contacting our support team as suggested by @samliew would be the right thing to do since they have the necessary tools to further investigate this.
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