Contacting customer support is horrible

[RolandF]

I just wanted to voice my frustration with the apparent non-existence of customer support at make. I can’t find any way to talk to a human or send an email. I don’t want to open a ticket on a customer forum. Even the button that says get in touch goes to an almost blank boiler plate customer support hub with no option to “get in touch” with anybody.

I just wanted to ask if there’s an undo button. It doesn’t seem like there is, which is insane to me. If i accidentally add a node, it moves everything automatically without me touching it. There’s no undo button, so now even if I delete the node I accidentally added, nothing goes back into place and it looks ugly. Why is there not an undo button?

[samliew]

Welcome to the Make community!

Sorry to hear that. I think Make support did it this way to streamline their support process, so any available team member can jump on the next pending ticket in their support queue.

@RolandF

I just wanted to ask if there’s an undo button. It doesn’t seem like there is, which is insane to me. If i accidentally add a node, it moves everything automatically without me touching it. There’s no undo button, so now even if I delete the node I accidentally added, nothing goes back into place and it looks ugly. Why is there not an undo button?

That’s a great idea! I’m sure others would agree that this is a nice feature to have.

You can submit this suggestion to the Idea exchange, under Platform ideas and improvements

Don’t forget to search for it first, just in case someone already suggested it, so that you don’t end up creating a duplicate.

Hope this helps! Let me know if there are any further questions or issues.

— @samliew

P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.