How to send an email/contact tech support of make.com with a free account?

Questions
1

:bullseye: What is your goal?

I’m looking for a way to contact the tech support because the eu2.make.com site has been down for quite a while, and the status page does not reflect that.

:thinking: What is the problem & what have you tried?

https://www.make.com/en/ticket page links to community support and many other self-help resources, but no direct contact with devs/tech team/customer service, except if I pay for an already useless service. Funnily enough, upgrading to Pro also requires me to access eu2.make.com .

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ERROR EU2 login outage Jan 3 2026
4

status page is updated now. This is a known error that is currently being worked on.

1 Like
5

Hi both,

Make seems to be having connectivity issues, as per their status page: Make Status - Connectivity Issues Detected

They clarify that while logins are currently unavailable, all background scenarios are processing successfully as scheduled.

I will close this topic to keep this community ordered, for any updates feel free to post/follow this topic: Is Make down? Nothing works

Cheers,
Henk

6

Welcome to the Make community!

Please see below for comprehensive details of how to contact support.

As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with platform/technical issues like these.

Contact Make Support

For account, billing, or technical issues, contacting Make support by creating a ticket is the only official option available to Make customers.

Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will be able to reach out to the external team responsible for maintaining it. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.

Search for Updates First

Before creating a support ticket, do try to look around if others are facing the same problem, and if there are further steps you can take. Here are some things you can do —

  1. Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).

  2. Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
    tags:error  bug  "not working"

How to Create a Support Ticket

If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advisable to create an account to access this page.)

Screenshot of the Contact Support page
Above: Screenshot of the Contact Support page

After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge

Priority of Tickets

If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription pag. If you are a free customer, it is advised to create a new Pro account to get quicker support via the ticketing system.

Resolution

When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.

— @samliew

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