What is your goal?Recover my hijacked Make.com account.
Our account has been taken over
What is the problem & what have you tried?A bad actor has logged into our account and changed the account e-mail ownership is linked to and we are unable to recover the account.
We have e-mailed support and are trying to escalate this issue in as many streams possible.
Screenshots (scenario flow, module settings, errors)Welcome to the Make community!
For account and subscription issues, contacting Make support by creating a ticket is the only official option available to Make customers. You might need to share potentially sensitive information about your account, organisation, which is not advisable here on this public forum.
Before creating a support ticket, do try to look around if others are facing the same problem too. Here are some things you can do —
Check the Make Status page to see if it is an ongoing network-wide issue/outage and view any updates (example).
Search this Make forum to see if there are any discussions, updates, and workarounds. Here are some possible search terms you can use:
tags:error bug "not working"
If you are logged-in, you can head to the new ticket page to submit a ticket. (If you are unable to login to your main account, it is advisable to create an account to access this page.)
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets daily, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription pag. If you are a free customer, you can create a free Pro account to get quicker support via the ticketing system.
When your issue is resolved one way or another, we’d love to hear more details about the cause, and how you managed to solve it (including use of workarounds). By sharing your findings and solutions, we are contributing to this knowledgebase to enable others to search for answers to similar problems.
Hope this helps! If you are still having trouble, please provide more details.
— @samliew
P.S.: investing some effort into the tutorials in the Make Academy will save you lots of time and frustration using Make!
Thanks for your response @samliew,
We tried creating a new account to submit a ticket however it seems we aren’t able to submit one without upgrading. As shown in the below screenshot
We really shouldn’t have to upgrade to get support when we already had a paid account. Is there any other way I can contact someone to help us out?
If you are a free customer, you can create a free Pro account to get quicker support via the ticketing system.
See link in my previous post…
Hi @CLOE_LEGOUBE, thank you for raising this in the community. We’re very sorry to hear that you’re facing this situation.
We found a support ticket that was created either by you or someone on your team (ticket #1916251). Our Customer Care Team is already responding there and is ready to assist as soon as possible. Wishing you the best of luck in getting this resolved quickly.
Just as a heads-up: on the login page, there’s a “Can’t log in? Click here” option that can help in similar situations.
