I have followed the steps and no confirmation email is coming through so I think he has switched the email address too. I have now created a temporary account to contact the support team but no body has yet picked it up.
We are sorry to hear that you had to deal with this frustrating situation. I’ve looked into our ticketing system and see that one of our agents has quickly responded to your ticket and you were able to resolve the issue.
Glad to hear that, let me know if there’s anything else I can help with!