What is your goal?logging into my account again
What is the problem & what have you tried?Hey, i deleted my old email and forgot that i used it for my make account log in, now i cant log in to that account i need help updating the old email to my new one, can someone help? getting support for these kind of issues is impossible in the platform, thanks
Welcome to the Make community!
As this is a community (peer-led) forum, we can only help with using the Make platform as intended (scenario building, troubleshooting scenario/module error messages, etc.). We cannot assist with account, billing, platform availability, technical issues, or bugs with the underlying software.
Make support has access to your specific account details, scenario, execution history, server-side logs, and has internal tools to investigate the issue further. If the issue is with a custom app, Make support will be able to reach out to the external team responsible for maintaining it. Also, you might need to share potentially sensitive information about your account, organisation, scenario, and execution history logs, which is not advisable here on this public forum.
If you are unable to log-in, you should use this form to report and resolve your account’s login issue first.
When you are logged in to your account, head to the new ticket page to submit a ticket.
Above: Screenshot of the Contact Support page
After submitting your support ticket, you should receive a confirmation email with the subject “Ticket Created” together with a summary of what you submitted. If you do not receive this automated reply within minutes, try creating a ticket again. Example of email subject: [#1234567] Ticket created | Technical challenge
If you do not receive a response from Make support, simply be patient. Make support receives thousands of tickets, hence tickets have to be prioritised based on the severity of the incidents and organisation’s plan. For more information about the different levels of customer support for each plan, refer to the “Support” section on the Pricing page, or on your organisation’s Subscription page. If you are a free customer, you can create a temporary free Pro account to get quicker support via the ticketing system.
When your ticket has an update and/or issue is resolved, we’d love to hear details about it, and how support and you worked to resolve it (including use of any workarounds). By posting your findings and solutions in this thread, we are contributing to this knowledgebase to enable others with similar problems to search for answers.
— @samliew