🤖 Day 6/9 - Automatic responses in Google My Business with Make and OpenAI GPT4

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Respuestas automáticas en Google My Business con Make y OpenAI GPT4.

Are you a local business owner worried you won’t have enough time to respond to all the comments in your Google My Business account?

Don’t worry!

With Make and OpenAI GPT4, you can automate the creation of responses to comments to improve your online reputation.

This is how this automation works

  • We are waiting for a review in Google My Business.
  • We register the review in a Google spreadsheet.
  • Depending on the rating in the review, that is, the number of stars, we act.
    • If it is 4 or 5, it is a positive review; we generate a response with OpenAI and respond automatically.
    • If it is less than 4, where the person is not satisfied with the service or product purchased, we ask OpenAI to return the feeling and the points for or against according to the information indicated by the client.
      Then, we send the result in a Slack message so that someone from the customer service team has enough information on time manner to respond to that review.

In addition, automation allows you to save valuable time that you can dedicate to other areas of your business.

Instead of spending hours manually responding to comments, you can spend your time on other important activities like marketing and customer service, thus increasing your productivity.