I am trying to send a sms text from a Monday.com board using my android Samsung Galaxy Z fold device. The reason for this is that I want the message to come from my own mobile phone number rather than a twilio number.
I have downloaded the make app to my phone and set up the android module.
I have successfully been able to send a text from my Monday.com board using an automation which uses make and then sends the text from my own mobile phone. Result.
The problem is that the message does not send instantly and can take up to 4 hours to reach my phone and then send. Each time I test the time lapse can be different so no great logic.
As you can see from the screenshot the message was triggered to send on the board at 07.41 am but did not reach my phone until 11.34 am. When it reaches my phone it sends immediately.
The error message on the make app is “Error while sending message to the server: Unknown error”
This is my first post and hopefully this is not a stupid question. Any help or guidance would be very much appreciated. Thank you in advance
Welcome to the Make community!
For technical issues or bugs like this, directly contacting support can often lead to a faster resolution. Make support has access to your specific account details, scenario and scenario logs, server-side logs, and internal tools and resources, which allows them to investigate more thoroughly than what you have access to. Additionally, sharing potentially sensitive information about your phone number, account, scenario variables, and output bundles might not be advisable as it is a public forum.
You can open a new ticket here, or if you are unable to login for some reason, you can create another new free Make account to access the ticketing system (which is only available to logged-in users). After submitting a new ticket, you will receive an automatic confirmation email with the subject “Ticket Created” in the subject. If you do not receive this, try sending the ticket again.
If you manage to get your issue resolved with support, we’d still love to hear about it! Sharing your solution on the forum can help others facing similar problems.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
Hi Samliew
Thank you for your guidance. I have reached out to support and they have been great but I am still getting the random delays when I send texts. Time lapse can be anywhere between 10 minutes and 4 hours?
Just wondering id anyone else having this problem when sending texts?
Your phone might be unreachable or it’s battery optimising the Make app, preventing it from receiving incoming actions.
Hope this helps! Let me know if there are any further questions or issues.
— @samliew
P.S.: Investing some effort into the Make Academy will save you lots of time and frustration using Make.
